Citroen Survey > Client Questionnaire

Service & Repairs Questionnaire

Thank you for using the Citroen approved repairer network for the servicing and repairs for your Citroen Vehicle. Please complete this short questionnaire so we can monitor and improve on your customer experience.

Registration Number:*

Dealer/Service Agent:*

With regard to the reception of the service department, please rate your experience:

Completely Satisfied

Fairly Satisfied

Satisfied

Fairly Dissatisfied

Completely Dissatisfied

The waiting time at receptionCompletely SatisfiedFairly SatisfiedSatisfiedFairly DissatisfiedCompletely Dissatisfied

Staff were friendly and helpfulCompletely SatisfiedFairly SatisfiedSatisfiedFairly DissatisfiedCompletely Dissatisfied

Staff were efficientCompletely SatisfiedFairly SatisfiedSatisfiedFairly DissatisfiedCompletely Dissatisfied

Time elapsed from booking date to repairCompletely SatisfiedFairly SatisfiedSatisfiedFairly DissatisfiedCompletely Dissatisfied

With regard to the quality of the work carried out would you rate this asCompletely SatisfiedFairly SatisfiedSatisfiedFairly DissatisfiedCompletely Dissatisfied

How would you rate your experience with the service department overallCompletely SatisfiedFairly SatisfiedSatisfiedFairly DissatisfiedCompletely Dissatisfied

Was your vehicle inspected in your presence prior to work being carried outYesNoN/R

Were you given an estimate of the cost for the work prior to it being carried outYesNoN/R

Were you requested to sign the repair orderYesNo

Was the vehicle ready for you at the time advisedYesNoN/R

If not were you notified of any delaysYesNo

Was the work carried out consistent with that requestedYesNo

Was the work carried out explained to you on pickupYesNo

Was the final cost representative of the estimate givenYesNoN/R

Did you receive any advice on future repairs or servicing requirementsYesNo

Were you happy with the state of cleanliness of the car on its returnYesNoN/R

Were you contacted by the dealer to check on the satisfaction of the repairYesNoN/R

Based on your Dealer experience would you purchase a Citroen again in the futureYesNo

Reasons/ Comments

Thank you for taking the time to complete our Service and Repair Questionnaire.

Citroën Survey