Safety Recall

What is a recall campaign?

Campaigns are part of Citroen’s ongoing commitment to the quality and standard of their vehicles, occasionally via ongoing observation and reporting the factory will find components that are not performing to expectation. Once identified a campaign is launched to carry out preventative measures.

Is my vehicle affected?

Not all vehicles in a model range will be affected, If your vehicle is affected you will be sent notification informing you of an outstanding campaign and requesting that you contact your local dealer or service agent.

Notification for campaigns will be sent to known addresses, however if you are concerned your vehicle may fall into one of the above campaigns please contact your local dealer or service agent for verification.

 

Current Safety Campaigns:

 

Campaign code: MBT

Vehicles affected: C2- C3 (38 vehicles in total)

Download of new software to the Body control module as a preventative measure to ensure headlamp function is not interrupted whilst driving.

If your vehicle is affected by this campaign you will receive a letter from Citroen New Zealand, if you are unsure please feel free to talk to your local dealer for confirmation of inclusion of this campaign.

 

 

Campaign code: MDC

Vehicles affected C5- X7 (61 vehicles in total)

Check of conformity for the windscreen trim clip security to ensure the trim remains secure at high speeds, replacement of the clips if found to be non conforming

If your vehicle is affected by this campaign you will receive a letter from Citroen New Zealand, if you are unsure please feel free to talk to your local dealer for confirmation of inclusion of this campaign.

 

 

Campaign code: MDE

Vehicles affected C5 –X7 saloon (41 vehicles in total)

Download of new software to the engine ECU as a preventative measure to ensure correct operating function under load.

If your vehicle is affected by this campaign you will receive a letter from Citroen New Zealand, if you are unsure please feel free to talk to your local dealer for confirmation of inclusion of this campaign

 

 

Campaign Codes: MDB, MCM, MCL, MCK

Vehicle affected C5 –X7 tourer (10 vehicles in total)

Multiple campaigns to 10 vehicles only, covering check of conformity of windscreen trim clips to ensure security at high speeds, Replacement of the tailgate balancing strut ball joints to ensure no premature wear of the ball joint, Download of new software to the engine ECU to ensure correct operating function under load and re-adhesion of the tailgate spoiler to prevent water ingress and ensure security of the spoiler.

If your vehicle is affected by this campaign you will receive a letter from Citroen New Zealand, if you are unsure please feel free to talk to your local dealer for confirmation of inclusion of this campaign

 

 

Current Quality Campaigns

Campaign code: YFQ

Vehicles affected C4- C5 fitted with RD4 radio non MP3 function (65 Vehicles in total)

Check and possible preventative operation to ensure the eject function of the CD does not stick on causing battery drain, On vehicle found to be non conforming after the check a new software version is downloaded to the RD4 radio unit.

 

If your vehicle is subject to a campaign but you have not received notification it may be that we have an incorrect address, please contact us via phone or email to ensure correction of the information.

The purpose of this page is to assist in the notification of Safety Campaigns on Citroën vehicles as determined by the distributor, the Motor Industry Association incorporated (MIA) and Land Transport New Zealand (LTNZ).