Product Recall Campaigns

Product Recall Campaigns

With a concern for maintaining your confidence, our team is regularly kept informed by Automobiles Citroën of information relating to techniques and methods designed to guarantee your comfort and safety.

Within the framework of its Quality policy, Automobiles Citroën may ask us to inspect certain components in the case of higher than expected failure or accelerated wear rates, by way of product improvement campaigns.

HOW WILL I KNOW IF MY CAR HAS ANY OUTSTANDING CAMPAIGNS?

Automobiles Citroën will contact you by letter if we suspect that there is a component on your car that we would like to inspect. You will be asked to contact your nearest authorised Citroën Service Agent and make a booking to have your car checked.

If you would like to check if your car has any outstanding campaigns that have not been completed, please contact your Citroën Service Agent.. Your Agent can connect your car into our CitroënPlanet System diagnostic tool and check an international database for any campaigns that may affect your Citroën.

TAKATA AIRBAGS

Citroën/DS cars imported in New Zealand are NOT fitted with TAKATA frontal airbags using ALPHA inflators.

Citroën/DS currently doesn’t consider any safety risk with Takata airbag in its vehicles. No incident in the field has been, identified, worldwide and laboratory tests don’t show any risk.

We will communicate immediately if new information is available.

WHAT IS COVERED?

In the unlikely event, a campaign affects your vehicle; it will be performed free of charge for New Zealand new vehicles. Labour for the service inspection is included, as will the cost of any components replaced as a precautionary measure.

Please Note: Safety Recalls only, will be covered for parallel imported vehicles.