COVID-19 INFORMATION – FROM 28th FEBRUARY, 2021

At Citroën New Zealand, the health and well-being of our staff, customers and the community remains our number one priority. Our dealers will still be strictly observing social distancing and sanitary measures.

LEVEL 3 FOR AUCKLAND

With the move to Alert Level 3 for the Auckland region on 28th February, our Auckland dealer network will be closed for onsite visits and appointments.

While our dealerships will not be open for customers to visit, we will still be offering contactless servicing and test drive options, with the ability to pick-up and drop-off at your convenience.

While at Alert Level 3, the  safety and wellbeing of our customers, staff and community remains our highest priority. We are following the Ministry of Health’s guidelines and have implemented stringent measures to ensure everyone stays safe.

CONTACTLESS TEST DRIVES AND SERVICING

  • Our customers will not be permitted to enter our showrooms or service centres. However we are fully operational and will offer a range of pick-up and drop-off options, both at the dealership or at your home.
  • Using video conferencing tools, our sales teams will be able to show you the features of our cars so you are familiar with it before you take it for a test drive, similar to what we would normally do inside our showroom next to the car.
  • For all servicing and test drives, please make an appointment prior to arriving at the dealership. This helps to ensure the safety of you and our staff. You can book a service or test drive using the forms below.

LEVEL 2 FOR NEW ZEALAND

Under Alert Level 2, our dealer network in New Zealand outside of the Auckland area will be open for all sales, servicing and parts enquiries on-site.

While our dealerships will be open for customers to visit, we are still offering contactless servicing and test drive options, with the ability to pick-up and drop-off at your convenience.

Under Alert Level 2, we will also be offering increased safety measures under Ministry of Health guidelines for all staff and customers.

TEST DRIVES AND SERVICING

  • Our customers are permitted to enter our showrooms and service centres. We will maintain our distance and will continue to offer a range of pick-up and drop-off options, both at the dealership or at your home.
  • Either in person or using video conferencing tools, our sales teams will be able to show you the features of our cars so you are familiar with it before you take it for a test drive.
  • Test drives can be taken accompanied, with only two people in the car where the sales executive sits in the rear passenger side seat. Customers are welcome to still have an unaccompanied test drive.
  • For all servicing and test drives, please make an appointment prior to arriving at the dealership. This helps to ensure the safety of you and our staff. You can book a service or test drive using the forms below.

MEASURES TAKEN BY THE ENTIRE CITROËN DEALER NETWORK

STRICT CLEANING AND SANITATION

  • Our staff and cleaners  will be regularly applying disinfectant to all touchpoints within the dealership. This includes cars, service centre and showroom, offices, payment terminals, phones, furniture and toilets.
  • Disinfecting all vehicle touchpoints after we’ve collected your vehicle and before handing it back, or for all cars driven for a test drive. This includes keys, door handles (inside and out), steering wheel, indicator stalk, wiper controls, gear lever, handbrake, driver’s seat belt and buckle, touchscreen, dashboard, central console, window controls and bonnet release.
  • Keeping cleaning logs of all vehicles serviced or test driven.
  • The use of approved Personal Protective Equipment (PPE) whilst working on your car.
  • After servicing your vehicle, we will also wash it, just like we normally would, and disinfect it afterwards.

 

SOCIAL DISTANCING

  • Maintaining social distancing amongst our dealership teams when they’re at work and when staff are interacting with our customers during sales and service interactions, whether inside our dealerships or during drop off and collection.

Citroën and its network of dealers will continue to respond to the latest guidance and advice from the World Health Organisation and NZ Government with everyone’s health and well-being in mind.

We look forward to seeing you again.

Citroën New Zealand and the Citroën Dealer Network